NRS Policies

Returns

National Readerboard Supply wants to ensure that each customer is able to utilize their sign to its maximum potential. We understand that occasionally what you have ordered may not fit your needs, and we will attempt to provide you with the correct product.

Material may not be returned without prior authorization. Call our customer service team, 800-243-6676, for a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted or refunded.

Returns, when authorized, must be made within 30 days of receipt of order, freight prepaid and utilizing a tracking number.

To be eligible for a refund, your item must be returned unused and in the same condition that you received it.

Be sure to tightly wrap the items (shrink wrap is highly recommended for letters) so the product does NOT move and get damaged while in transit. Damaged or scratched items cannot be refunded.

  • Returned merchandise, when accepted, is subject to a 15% restocking fee.
  • Used, damaged, or custom manufactured items cannot be returned under any condition.
  • Damaged shipments – orders received damaged MUST be processed for claim within 10 days of receipt of shipment.
  • Claims received after this time period will not be processed. Call our customer service team to place the claim.

Refunds

Refunds will be credited to the original purchasing method. Please allow 14-21 days of processing time. If after this time you have not received a refund, please contact us at sales@nationalreaderboard.com to verify we have received and processed your return.


Shipping

To return your product, you should mail your product to:

National Readerboard Supply ATTN: Returns
2305 Old Callahan Drive
Knoxville, TN 37912

Shipping costs are non-refundable. You will be responsible for paying shipping costs to return your item. The only exception is if you were sent an item you did not order. In those cases, a call-tag will be issued and shipping paid for.



Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


The Information We Collect


We collect personal information from you in a variety of ways. Some examples are when you:

  • Make an online, over the phone, or faxed, purchase from us
  • Request customer service or contact us
  • Submit a testimonial
  • Participate in a contest, sweepstake, promotion, or survey; or otherwise submit personal information to us.

Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card numbers. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.


The Way We Use Information


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We are compliant under PCI Data Security Standards.


How You Can Access Or Correct Your Information


You can access all your personally identifiable information that we collect online and maintain by logging in to your online account, calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Testimonials

  • WOW! 'A Picture is worth a thousand words,' and that's definitely true when you put a beautiful back lit sandwich on your readerboard. The package from NRS installed easily and looked great!

    Steve Travis, Senior Acct. Executive | Bill Hudson & Associates for McDonalds

  • Last month we sold over 12,000 Coney Island's compared to 3700 the year before in May. You guys are great!!!

    Steve Lehmann | Dairy Queen, Newberg

  • Our sales DOUBLED when we used these specialty panels over the regular black letters for this hamburger promotion.

    Dave Mills | Store Manager, McDonald's

  • The full color panels from National Readerboard were exactly what we needed. We saw an immediate increase in product movement. We got our order fast, they installed easily, and the customer service has been outstanding every time we place an order. We are very pleased and highly recommend buying your readerboard P.O.P.'s from NRS.

    Carla Thomas, PC Marketing Coordinator | McDonald's, Orlando, FL

  • This company is great to work with. I have never been disappointed!!

    McDonald's #400

  • My order was received a few days after I had ordered, exactly right and in great condition. My trust is with NRS. Thank you.

    McDonald's #14463

  • Thanks for the super fast service, keep up the good work!

    Popeye's #482

  • Thanks for your VERY QUICK service last week. There is another supplier closer to us, but their prices were much higher. They told me that I could get the letters for a discounted price if I pre-paid or ordered COD. They just didn't go after my business. Again, Thanks.

    Jeff Graves | Burger King #3501

  • Pam assisted me in my last order and she responded with order ASAP. Great customer service.

    Dairy Queen of Corpus Christi

  • I think you are great!

    Dairy Queen Pratt-MDQ

  • Hey, I thought I would let you know, our Brazier sales for August of this year (all food) are up 33% over last August. I'm sure that the Grillburger Marquee Graphic is pushing this.

    Craig Shannon | Dairy Queen, Brighton, CO

  • Thanks so much for the great graphic. It really adds a new dimension to our reader-board. Our goal was to increase food sales and this really worked well. Our food sales increased over 30% during the time we had the graphic up. I don't see how we can go wrong. I've been in the DQ business for over 35 years and I think I have a good feel for what works and what doesn't. This one works!

    Craig Shannon | Dairy Queen, Brighton, CO

  • I thought I would share with you how AWESOME the McGriddle panels look! They are the best yet! Our Osceola store was the first to install their panels on Wednesday the 25th. They normally are moving an average of 130 a day. However, on Friday the 27th, they sold a total of 348 McGriddle Sandwiches for breakfast! A record breaker for the region!

    Carla Thomas, PC Marketing Coordinator | McDonald's, Orlando, FL

  • The day after we installed the [Marquee Graphics] kit, our sales jumped 224% and have stayed up. Within a week, our store owner came by because our store’s sales were the highest in our region. Upon seeing the Marquee Graphics kit, he promptly asked me to order for all the stores in our system. Now sales are up in every store! Thanks again for all of your help.

    Dave Mills, Store Manager | McDonald’s

  • We needed to sustain our product line percentage of sales after media advertising. The marquee panels did a great job of keeping the message in front of consumers and help keep our product mix well above the previous percentages.

    Kathie Niven, Marketing Director | Arby’s

  • Thank you, very satisfied with prompt service & no minimum order and great price.

    Waverly Florist

  • I couldn't believe how fast we got our order.

    Wendy's, Knoxville, TN

  • The very best service I've found in 29 years!

    Taco John's Store #9515

  • You really stand by your promise of 100% satisfaction, I am extremely impressed, your company really stands out!

    Pastor | Hayes, VA

  • I feel your customer service is OUTSTANDING!

    McDonald's, MN.

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