NRS Policies

Returns

National Readerboard Supply wants to ensure that each customer is able to utilize their sign to its maximum potential. We understand that occasionally what you have ordered may not fit your needs, and we will attempt to provide you with the correct product.

Material may not be returned without prior authorization. Call our customer service team, 800-243-6676, for a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted or refunded.

Returns, when authorized, must be made within 30 days of receipt of order, freight prepaid and utilizing a tracking number.

To be eligible for a refund, your item must be returned unused and in the same condition that you received it.

Be sure to tightly wrap the items (shrink wrap is highly recommended for letters) so the product does NOT move and get damaged while in transit. Damaged or scratched items cannot be refunded.

  • Returned merchandise, when accepted, is subject to a 15% restocking fee.
  • Used, damaged, or custom manufactured items cannot be returned under any condition.
  • Damaged shipments – orders received damaged MUST be processed for claim within 10 days of receipt of shipment.
  • Claims received after this time period will not be processed. Call our customer service team to place the claim.

Refunds

Refunds will be credited to the original purchasing method. Please allow 14-21 days of processing time. If after this time you have not received a refund, please contact us at sales@nationalreaderboard.com to verify we have received and processed your return.


Shipping

To return your product, you should mail your product to:

National Readerboard Supply ATTN: Returns
2305 Old Callahan Drive
Knoxville, TN 37912

Shipping costs are non-refundable. You will be responsible for paying shipping costs to return your item. The only exception is if you were sent an item you did not order. In those cases, a call-tag will be issued and shipping paid for.



Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


The Information We Collect


We collect personal information from you in a variety of ways. Some examples are when you:

  • Make an online, over the phone, or faxed, purchase from us
  • Request customer service or contact us
  • Submit a testimonial
  • Participate in a contest, sweepstake, promotion, or survey; or otherwise submit personal information to us.

Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card numbers. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.


The Way We Use Information


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We are compliant under PCI Data Security Standards.


How You Can Access Or Correct Your Information


You can access all your personally identifiable information that we collect online and maintain by logging in to your online account, calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.